Privacy Policy

Your privacy matters to us. This Privacy Policy explains what information NoveraAI collects, how we use it, and the choices you have. By using our service, you agree to the practices described here.

1. Information We Collect

We collect the following types of information:

• Account information: Your name and email address when you register.
• Usage data: Property addresses you submit for analysis and your report history.
• Payment information: Payment transactions are processed by our third-party payment processor. NoveraAI only stores your subscription status - we never see or store your full card details.
• Technical data: Browser type, IP address, device information, and session data collected automatically when you use the service.

2. How We Use Your Information

We use your information to:

• Create and manage your account
• Generate and deliver investment analysis reports
• Process payments and manage subscriptions
• Send transactional emails (account confirmations, password resets)
• Improve and maintain the platform
• Comply with legal obligations

We do not use your data for advertising or sell it to third parties.

3. Data Sharing

We share your data only with the third-party service providers necessary to operate NoveraAI, including our authentication provider, cloud database provider, payment processor, and AI model provider. Each provider processes data only as needed to deliver the service and is bound by their own privacy commitments. We do not sell, rent, or trade your personal information.

4. Data Retention

We retain your account data for as long as your account is active. If you close your account, we will delete your personal data within 30 days, except where retention is required by law. Property queries and generated reports are retained for up to 12 months to support your report history.

5. Your Rights

You have the right to:

• Access the personal data we hold about you
• Correct inaccurate information
• Request deletion of your data
• Export your data in a portable format

California residents have additional rights under the CCPA, including the right to know what personal information is collected and the right to opt out of the sale of personal information (we do not sell personal information).

To exercise any of these rights, contact us at privacy@noveraai.com.

6. Cookies

We use cookies and similar technologies to keep you signed in and to remember your preferences. For full details, see our Cookie Policy.

7. Security

We take reasonable technical and organizational measures to protect your data, including encrypted data storage and secure authentication. Our payment processing is handled by a PCI-DSS compliant provider. No security measure is perfect, however, and we cannot guarantee the absolute security of your data.

8. Children's Privacy

NoveraAI is not directed to individuals under the age of 18. We do not knowingly collect personal information from children. If we become aware that we have collected data from a child, we will delete it promptly.

9. International Users

NoveraAI is operated in the United States. If you access the service from outside the US, your data will be transferred to and processed in the US. By using the service, you consent to this transfer.

10. Changes to This Policy

We may update this Privacy Policy from time to time. For material changes, we will notify you via email or an in-app notice before the changes take effect. The effective date at the top of this page reflects the most recent revision.

11. Contact

For privacy-related questions or requests, contact us at privacy@noveraai.com.